Archive for the Content Strategy Category

December 2011

The Content Strategy Starter Kit

Earlier this week, TOKY registered two team members — myself and Melissa Allen — for CONFAB: The Content Strategy Conference, taking place in Minneapolis in May 2012. Yes, we’re psyched. The program speaker list looks fantastic: Karen McGrane, Colleen Jones, Kristina Halvorson, Erin Kissane, and Lou Rosenfeld, just to name a few. At TOKY we’ve been watching the field of content strategy increase in importance with each month and year, integrating it into our digital client work in significant ways.

As I was finishing the CONFAB registration, I had the idea of posting a starter kit of CS resources, for the benefit of those readers still being introduced to the field. It’s subjective, but here goes:

Content strategy

1. Content Strategy for the Web, by Kristina Halvorson
Halvorson, of Brain Traffic, has been the leading voice in CS, and this 2009 breakthrough book is a must-read. I like its clear and early articulation of what should now sound fairly straight-forward:

  • “Content strategy is the practice of planning for the creation, delivery, and governance of useful, usable content.”
  • “When we practice content strategy, we ensure that our web content is treated as a valuable business asset, not an afterthought.”
  • “Only when we embrace our identities as publishers will be able to commit to the necessary infrastructure to care for our content as a strategic business asset.”
  • “Treat your social media efforts like a commitment, not a campaign.”

Though it’s not clear in the bits I quoted, Halvorson likes to have fun with her writing, and the copy carries a kick and an upbeat vibe. (A second edition will be published in February 2012.)

2. The Elements of Content Strategy, by Erin Kissane
Published this year by A Book Apart, Kissane’s Elements “collects our discipline’s core principles, competencies, and practices for easy reference.” The author defines quality content (it is “useful, user-centered, clear…”) and provides valuable insights on process and influences on the field (from editing to marketing). Kissane also gives newbies the chance to see what a content inventory and content template can look like. A few of my favorite lines:

  • “Adopt the cognitive frameworks of your users.”
  • “Publish no content without a support plan.”
  • “The fact that anyone reads anything at all online” — often a pit of ugly pages and distractions — “is a demonstration of an extraordinary hunger for content.”

3. “Content Strategy and UX: A Modern Love Story,” by Kristina Halvorson
An interesting article published in UX Magazine earlier this year. Diagrams and illustrations aplenty.


4. “We Are All Content Strategists Now,” by Karen McGrane

A terrific presentation for the IDEA Conference 2010. (Embedding is not allowed for this video, so you’ll have to jump to the Vimeo page to watch it.) McGrane, very respected in the industry, comes to CS with serious credentials in user experience, information architecture, and interaction design.

Contenttalks thumb

5. The Content Talks Podcast
Hosted by Halvorson. Part of Dan Benjamin’s 5By5 empire.

6. “Content & Curation: An Epic Poem,” by Erin Kissane
Published in five meaty parts during the summer of 2010. The author’s witty and well-read, and both come through in this series, which helped put her on the map.

7. “Complete Beginner’s Guide to Content Strategy,” by Andrew Maier
A primer about the tools and people and processes of CS, published in July 2010.

8. Three Articles from Waaaayyyy Back
For some historical context, I recommend “Content Strategy: The Philosophy of Data,” a March 2007 post by Rachel Lovinger of Razorfish; “Content-tious Strategy,” a December 2008 post by Jeffrey Macintyre, now of Arc90; and “The Discipline of Content Strategy,” also from December 2008 and from, alas, Halvorson.

Melissa and I are eagerly awaiting CONFAB 2012. We’ll be sure to post here about our experience at the conference. I’ll also be writing more in the coming year about how TOKY uses content strategy to help clients reach their larger communications and business goals.

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November 2011

Karen McGrane on the Future of Content Strategy

A terrific keynote presentation by Karen McGrane, delivered at CS Forum London in September 2011. Two of my favorite passages have to do with the role of the CMS, something we take very seriously here at TOKY as we work with clients on relaunches and rebuilds:

If you are in the business of creating content — and, frankly, everybody’s in the business of creating content — your CMS workflow is every bit as tied to revenue as this e-commerce funnel is [pointing to a slide]. And every drop-off, every pain point, everything that is stopping someone from completing their task or doing it well is lost business value for the company.

And a bit later:

The quality of the tools that we use — the quality of the software — directly creates better content. And if we’re creating better content, we have happier users, they’re doing better work, and that is directly going to result in business value. And to me, guys, that’s Content Strategy right there.

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July 2011

TOKY Welcomes Stephen Schenkenberg as Senior Strategist

TOKY welcomes Stephen Schenkenberg to the team! Stephen is an accomplished communications strategist, writer, and editor with 15 years of experience working across media. He joins TOKY as Senior Strategist, with emphasis on Content Strategy and Brand Strategy.

Before joining TOKY, Stephen ran his own Schenkenberg Studio, with a client list that included architect Rocio Romero, the Saint Louis Art Museum, the Pulitzer Foundation for the Arts, and Claremont McKenna College. Stephen also spent more than three years as the Editor-in-Chief of St. Louis Magazine and Stlmag.com, helping oversee the redesign and relaunch of those publications. During his tenure, Stephen helped earn the print publication two National City & Regional Magazine Awards and introduced a suite of subject-specific blogs and a monthly podcast series, which he hosted.

Stephen earned a Master of Arts in Liberal Studies from Northwestern University and attended the international Stanford Professional Publishing Course. His 15-year career has spanned journalism and organizational communications, traditional print and modern online publishing, with a consistent focus on the arts and not-for-profit sectors. Additional clients have included Washington University in St. Louis, New York University, the Center of Creative Arts (COCA), The Believer, The Quarterly Conversation, and Wisconsin Historical Society Press, for whom he edited three books.

Among Stephen’s side projects is curating ReadingGass.org, a website he launched in 2007 to explore the work of decorated literary figure William H. Gass. Stephen now spends part of his weekends editing the definitive collection of interviews conducted with Gass over the past four decades.

Stephen and his wife, Tamara, lived for part of 2010 and 2011 in Berlin, but they have resettled in St. Louis, where he was born and raised. They love just about anything connected to food, wine, and the arts.

Welcome, Stephen!

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